Refund policy

REFUND AND RETURN POLICY

Custom Made-to-Order Products

All products sold at Salty Podcast Store are custom-made print-on-demand items. Each product is created specifically for you after you place your order. Because of the personalized nature of our products, we have a limited return policy.

Returns We Accept

We want you to love your Salty Podcast merchandise! We will gladly accept returns and provide a replacement or refund in the following cases:

  • Defective products
    • Items with printing errors, misprints, or manufacturing defects
  • Damaged items
    • Products damaged during shipping
  • Wrong item sent
    • If you received the wrong product, size, or color
  • Quality issues
    • Significant fading, peeling, or poor print quality

Return Window

You must report any issues within 30 days of delivery. Please contact us at saltyabandon@gmail.com with photos of the defective or damaged item and your order number.

Items We Cannot Accept for Return

Due to the custom nature of our products, we cannot accept returns for:

  • Change of mind or buyer's remorse
  • Incorrect size ordered (please check our size charts carefully before ordering)
  • Minor color variations between your screen and the actual product

Return Process

  1. Contact us at saltyabandon@gmail.com within 30 days of delivery
  2. Provide your order number and photos showing the issue
  3. We will review your request within 2-3 business days
  4. If approved, we will send you a replacement at no cost or issue a full refund

Return Shipping

For defective or incorrect items, we will cover return shipping costs. We will provide you with a prepaid return label or reimburse your return shipping costs.

Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Contact Us

If you have questions about returns or need to initiate a return, please contact us at: Email: saltyabandon@gmail.com